Privacy Policy
Effective Date: September 7, 2026
Renewed Minds Counseling and Therapeutic Services, PLLC (“Renewed Minds Counseling,” “we,” “our,” or “us”) respects your privacy. This Website Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an online inquiry, request a consultation or appointment, or otherwise interact with us online.
This policy applies to information collected through our public website. It does not replace our HIPAA Notice of Privacy Practices, which describes how we may use and disclose protected health information in connection with therapy services.
Information We Collect
Information You Provide
Depending on how you interact with our website, we may collect information that you voluntarily provide, including:
Your name
Email address
Telephone number
Information submitted through a contact or consultation form
Information contained in messages you send to us
Other information you choose to provide when contacting the practice
Please do not include detailed clinical, diagnostic, medication, or other sensitive health information in a general website contact form or regular email. Current clients should use the secure client portal for clinical communication or sensitive information when appropriate.
Information Collected Automatically
When you visit our website, our website platform and service providers may automatically collect certain technical information, such as:
IP address
Browser and device type
Operating system
Pages viewed
Referring website
Date and time of access
General website interactions
Cookie or similar technology identifiers
This information may be collected through cookies, server logs, and similar technologies necessary to operate, secure, and understand general use of the website.
How We Use Information
We may use information collected through our website to:
Respond to questions and inquiries
Respond to consultation requests
Provide information about our therapy services
Facilitate scheduling or direct you to our secure scheduling platform
Communicate regarding services you have requested
Operate, maintain, secure, and improve our website
Understand general website usage
Detect security incidents, fraud, or misuse
Maintain appropriate business records
Meet applicable legal, regulatory, licensing, and professional obligations
Renewed Minds Counseling does not sell your personal information.
We do not use information identifying an individual as seeking mental health services for targeted advertising.
Healthcare Information and HIPAA
Information you provide while receiving healthcare services may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”).
Our use and disclosure of PHI are governed by HIPAA, applicable law, and our HIPAA Notice of Privacy Practices.
This Website Privacy Policy applies primarily to information collected through our public website and is separate from our HIPAA Notice of Privacy Practices. If this Website Privacy Policy conflicts with our Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices will control.
Submitting a website inquiry, requesting a consultation, or contacting Renewed Minds Counseling through this website does not establish a therapist-client relationship.
Cookies and Website Technology
Our website platform may use cookies and similar technologies that are necessary for website functionality, security, performance, and understanding general website activity.
You may configure your browser to reject or delete cookies. Disabling cookies may affect the functionality of certain portions of the website.
Renewed Minds Counseling does not use information identifying an individual as seeking mental health services for targeted advertising.
How We Disclose Information
We may disclose personal information in limited circumstances as described below.
Service Providers
We may use third-party companies and service providers to help operate our practice and website. These may include providers of:
Website hosting and maintenance
Secure client portal and practice-management services
Appointment scheduling
Payment processing
Insurance and claims-related services
Email delivery
Information technology and security
Legal, accounting, compliance, or other professional services
These providers may have access to information as reasonably necessary to perform services on our behalf and are expected to protect that information appropriately.
When a service provider handles Protected Health Information on our behalf, we use a Business Associate Agreement when required by HIPAA.
Legal and Safety Requirements
We may disclose information when permitted or required to:
Comply with applicable law, regulation, subpoena, court order, or other legal process
Meet professional, licensing, insurance, or regulatory obligations
Address a serious threat to health or safety as permitted by law
Investigate fraud, security incidents, or unlawful activity
Establish, exercise, or defend legal rights
With Your Direction or Authorization
We may disclose information when you request or direct us to do so or provide legally valid consent or authorization.
No Sale of Personal Information
Renewed Minds Counseling does not sell personal information.
We do not sell personal contact information to third parties for their own marketing or promotional purposes.
Email Communications
We may use email to respond to inquiries and communicate about services, scheduling, billing, or other administrative matters.
Email may not always be a secure method of communication. Please do not use regular email to send highly sensitive clinical or health information. Current clients should use the secure client portal for sensitive clinical communication when appropriate.
Do not use email, the website contact form, or the client portal for emergency assistance. If you are experiencing an emergency, call 911 or go to the nearest emergency department.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information within our control.
Health-related information provided through our secure client portal is handled through platforms selected for healthcare use. General information submitted through our public website may be processed by our website host and other service providers used to operate the website.
No electronic transmission, website, email service, or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain clinical and business records, comply with legal and professional obligations, resolve disputes, and protect our systems.
Clinical records and Protected Health Information are retained in accordance with applicable healthcare record-retention requirements and our practice policies. Different types of information may be retained for different periods.
North Carolina Residents
Renewed Minds Counseling provides therapy services in North Carolina and handles clinical and health information in accordance with applicable federal and North Carolina privacy, confidentiality, professional, and recordkeeping requirements.
Requests involving clinical records or Protected Health Information should be made according to the procedures described in our HIPAA Notice of Privacy Practices.
Children and Minors
Renewed Minds Counseling provides therapy services to adults. Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information online directly from children under 13.
If we learn that personal information from a child has been collected through our website in a manner inconsistent with applicable law, we will take reasonable steps to address it.
Your Choices and Requests
Depending on the nature of the information and applicable law, you may contact us to:
Correct inaccurate contact information
Update your communication preferences
Ask questions about our privacy practices
Requests involving clinical records or Protected Health Information are governed by our HIPAA Notice of Privacy Practices. Certain information may need to be retained when required for clinical, insurance, legal, tax, licensing, or regulatory purposes.
We may need to verify your identity before fulfilling certain requests.
Third-Party Websites and Services
Our website may contain links to third-party websites or services, including our secure client portal, appointment scheduling services, social media platforms, or other external resources.
We do not control and are not responsible for the privacy, security, content, or practices of independently operated third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Website Privacy Policy periodically to reflect changes in our services, website, technology, legal obligations, or privacy practices.
Any revised policy will be posted on this page with an updated effective date.
Contact Us
For questions, concerns, or requests related to this Website Privacy Policy, please contact:
Renewed Minds Counseling and Therapeutic Services, PLLC
Email: lthomas@renewedmindscounselingpllc.com
Phone: (919) 228-9413