Terms of Use & Disclaimer
Effective Date: September 7, 2026
These Website Terms of Use & Disclaimer (“Terms”) govern your access to and use of the website of Renewed Minds Counseling and Therapeutic Services, PLLC (“Renewed Minds Counseling,” “we,” “our,” or “us”), including its content, features, forms, and links (the “Website”).
By accessing or using the Website, you acknowledge that you have read and agree to these Terms. If you do not agree, please do not use the Website.
Educational and Informational Purposes Only
The Website provides general educational and informational content about mental health, psychotherapy, wellness, and the services offered by Renewed Minds Counseling.
Website content is not individualized medical, psychological, mental health, legal, or other professional advice. It is not a substitute for an evaluation, diagnosis, treatment plan, or advice from a qualified healthcare professional who understands your individual circumstances.
Do not disregard professional advice or delay seeking appropriate care because of information you read on this Website.
No Therapist-Client Relationship
Visiting the Website, reading its content, submitting a contact or consultation form, sending an email, or requesting an appointment does not create a therapist-client or other treatment relationship with Renewed Minds Counseling or LaKeisha Thomas, LCSW.
A therapist-client relationship begins only after you have been accepted for services and all required intake, informed consent, scheduling, and related procedures have been completed.
Submitting an inquiry, consultation request, or appointment request does not guarantee acceptance as a client, availability of services, clinical appropriateness of services, or insurance coverage.
Not for Emergencies or Crisis Assistance
The Website, its forms, email, voicemail, and client portal are not monitored continuously and should not be used for emergencies or urgent crisis assistance.
If you are experiencing a medical or mental health emergency, are in immediate danger, or believe you may harm yourself or another person:
Call 911;
Go to the nearest emergency department; or
Call or text 988 to reach the Suicide & Crisis Lifeline.
Renewed Minds Counseling cannot guarantee an immediate response to a Website inquiry, email, voicemail, or client portal message.
Licensure and Geographic Availability
Renewed Minds Counseling provides psychotherapy services to adults located in North Carolina in accordance with applicable law and professional licensing requirements.
For telehealth services, your physical location at the time of the session may affect whether services can legally be provided.
Information on this Website does not constitute an offer to provide healthcare services in any jurisdiction where doing so would be unlawful or outside the provider's professional license or scope of practice.
Services, Insurance, and Fee Information
We make reasonable efforts to keep information regarding services, insurance participation, availability, and fees accurate and current. This information may change without notice.
Participation with an insurance plan does not guarantee that a particular service, diagnosis, or appointment will be covered under your individual plan.
You are responsible for understanding your insurance benefits, including deductibles, copayments, coinsurance, authorization requirements, network restrictions, and other plan terms. Coverage and benefits are ultimately determined by your insurance plan.
No Guarantee of Outcomes
Psychotherapy is individualized, and outcomes vary based on many factors.
Renewed Minds Counseling does not promise or guarantee any particular therapeutic result, diagnosis, symptom reduction, improvement, or other outcome.
Descriptions of therapeutic approaches, services, common concerns, or potential benefits of therapy on this Website are provided for general informational purposes and should not be interpreted as guarantees of results.
Faith Integration
Renewed Minds Counseling offers the option to integrate Christian faith and values into psychotherapy when requested by the client and clinically appropriate.
Faith integration is optional and is not required to receive therapy services from Renewed Minds Counseling.
References to faith, spirituality, Christianity, or Christian values on this Website are provided to describe an available approach to psychotherapy and for general informational purposes. They do not constitute pastoral counseling, spiritual direction, or theological advice.
Adults Only
Renewed Minds Counseling provides psychotherapy services to adults.
The public Website is intended for general audiences and is not directed to children under the age of 13. We do not knowingly solicit personal information through the Website directly from children under 13.
Privacy and Health Information
Your use of the Website is also subject to our Website Privacy Policy.
Our handling of Protected Health Information (“PHI”) in connection with healthcare services is described in our Notice of Privacy Practices.
Please do not submit detailed diagnoses, medications, treatment history, trauma history, safety concerns, or other sensitive health information through a general Website contact form or regular email.
Current clients should use the secure client portal for sensitive clinical communication when appropriate.
Permitted Use
You may use the Website only for lawful, personal, and noncommercial purposes.
You agree not to:
Use the Website in violation of applicable law or regulation;
Attempt to gain unauthorized access to any system, account, client portal, or data;
Interfere with the Website's security, availability, or operation;
Introduce malicious software, harmful code, or unauthorized automated tools;
Impersonate another person or intentionally misrepresent your identity;
Use Website content in a manner that infringes intellectual property, privacy, or other legal rights; or
Use the Website to threaten, harass, exploit, or harm another person.
We may restrict or discontinue access to the Website when reasonably necessary to protect the Website, our systems, the Practice, or others.
Intellectual Property
Unless otherwise indicated, original content on the Website, including text, graphics, branding, logos, photographs, videos, downloadable materials, design elements, and other original content, is owned by or licensed to Renewed Minds Counseling and Therapeutic Services, PLLC and is protected by applicable intellectual property laws.
You may view, download, or print Website content for your personal, noncommercial use.
You may not reproduce, republish, sell, modify, distribute, display, or commercially exploit Website content without prior written permission, except as otherwise permitted by law.
Third-Party Links and Resources
The Website may contain links to third-party websites or services, including client portal and scheduling services, insurance resources, professional directories, social media platforms, crisis resources, or other external resources.
These links are provided for convenience and general information.
Renewed Minds Counseling does not control and is not responsible for the availability, accuracy, privacy, security, accessibility, content, or practices of independently operated third-party websites.
The inclusion of a third-party link does not necessarily constitute an endorsement, recommendation, or guarantee.
Website Accuracy and Availability
We make reasonable efforts to provide useful and current information, but Website content may occasionally contain errors, omissions, or outdated information.
The Website and its content are provided on an “as available” basis to the extent permitted by law.
We may modify, remove, suspend, or discontinue Website content or functionality without notice. We do not guarantee that the Website will always be available, uninterrupted, secure, or free from technical problems.
Limitation of Liability
To the fullest extent permitted by applicable law, Renewed Minds Counseling and Therapeutic Services, PLLC and its owner will not be liable for indirect, incidental, special, or consequential losses arising solely from your access to or use of, or inability to access or use, the public Website or its general informational content.
Nothing in these Terms excludes or limits any duty or liability that cannot legally be excluded or limited.
These Terms do not alter Renewed Minds Counseling's professional, contractual, statutory, ethical, or regulatory responsibilities concerning psychotherapy services, Protected Health Information, confidentiality, or client safety.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims, losses, or expenses arising from your unlawful misuse of the Website, infringement of another person's rights, or material violation of these Terms.
This provision does not apply to claims arising from healthcare services or professional duties that cannot lawfully be transferred to a Website user.
Governing Law
These Terms are governed by applicable federal law and the laws of the State of North Carolina, without regard to conflict-of-law principles.
Any legal proceeding concerning solely the use of this Website will be brought in a court of competent jurisdiction in North Carolina, except where applicable law requires otherwise.
Changes to These Terms
We may update these Terms periodically to reflect changes in the Website, our services, practices, or applicable requirements.
Updated Terms will be posted on this page with a revised effective date. Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms.
Contact Us
For questions regarding these Website Terms of Use & Disclaimer, please contact:
Renewed Minds Counseling and Therapeutic Services, PLLC
LaKeisha Thomas, LCSW
North Carolina
Email: lthomas@renewedmindscounselingpllc.com
Phone: (919) 228-9413